Return & Refund Policy

# Return & Refund Policy

This Return & Refund Policy applies to men's clothing purchased from **hupddmd.shop** by customers in the United Kingdom. It is intended to operate alongside, and not replace or restrict, rights that cannot lawfully be excluded under applicable UK consumer law.

## Your 14-Day Right to Cancel

For most goods purchased online, you may cancel without giving a reason by notifying hupddmd.shop within **14 days after the day you receive the goods**. If one order is delivered in separate parcels, the period normally begins after you receive the last parcel relating to that order.

To exercise this right, send a clear cancellation statement to **LeightFinney@gmail.com** before the cancellation period expires. Include your name, order number, the item or items concerned, and the email address used for the order.

After notifying us, you normally have a further **14 days** to send the goods back. Contact us before returning anything so that we can provide the appropriate return instructions. Do not send a return to an address found elsewhere unless we have confirmed it for that return.

## Condition of Returned Clothing

You may inspect clothing in the way you reasonably could in a shop, including trying it on carefully. Please return items with all supplied accessories, labels, and packaging where reasonably possible.

You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and fit of the goods. For example, clothing should not be worn for extended use, washed, altered, stained, damaged, or exposed to strong odours before return. This condition does not remove your legal right to inspect goods or your remedies for faulty, damaged, incorrect, or misdescribed items.

## Exceptions to Change-of-Mind Cancellation

The statutory cancellation right may not apply to certain goods, including:

- Items made to your specifications or clearly personalised.
- Sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken, where the legal exception applies.
- Other goods excluded by applicable law.

These exceptions do not remove legal remedies where goods are faulty, damaged, unsafe, incorrect, or not as described.

## Faulty, Damaged, Incorrect, or Misdescribed Goods

Please inspect your delivery promptly. If an item arrives damaged, is faulty, is not what you ordered, or does not match its description, contact **LeightFinney@gmail.com** as soon as reasonably possible. Include your order number, a description of the problem, and clear photographs where they can help show the issue.

Goods supplied to UK consumers must meet applicable legal standards, including being of satisfactory quality, fit for purpose where that purpose has been made known, and as described. Depending on the circumstances and applicable law, remedies may include rejection and refund, repair, replacement, or a price reduction. hupddmd.shop will not require you to bear reasonable return costs for goods confirmed to be faulty, damaged on arrival, incorrect, or misdescribed.

## Return Shipping Costs

For a lawful change-of-mind cancellation, you are responsible for the direct cost of returning the goods unless hupddmd.shop agrees otherwise. Use a suitably protective package and consider a tracked service, because you remain responsible for the return until it reaches the designated return destination.

Where the return concerns goods confirmed to be faulty, damaged on arrival, incorrect, or misdescribed, hupddmd.shop will provide instructions for an appropriate return method and will cover reasonable return costs in accordance with applicable law.

## Refunds

Approved refunds are made to the original payment method. For a statutory cancellation, we will issue the refund within the period required by UK law, generally no later than 14 days after we receive the returned goods or, if earlier, after you provide satisfactory evidence that the goods were sent back. We may withhold the refund until the goods are received or adequate evidence of return is supplied.

The refund includes the price paid for the returned goods. If a delivery charge was paid, the statutory refund includes the cost of the least expensive standard delivery option offered, where required by law. Standard shipping from hupddmd.shop is normally free, so there is generally no standard outbound shipping charge to refund.

After hupddmd.shop issues a refund, your bank or payment provider may need additional time to credit it to your account. That processing time is controlled by the provider and cannot be guaranteed by hupddmd.shop.

## Exchanges

To obtain a different size, colour, or product, contact us first. The most reliable process may be to return the original item and place a new order, because stock cannot be reserved and availability may change. Any exchange arrangement is subject to stock availability and does not limit statutory rights.

## Order Changes and Cancellations Before Dispatch

If you need to change or cancel an order before dispatch, contact **LeightFinney@gmail.com** immediately. We will try to assist, but a change or cancellation cannot be guaranteed after processing has begun. If the order has already been dispatched, the statutory cancellation and return process described above may apply.

## No Additional Voluntary Return Period

Unless a product page or written communication from hupddmd.shop expressly provides an additional return period, change-of-mind returns are available within the applicable statutory cancellation period described above. This does not affect rights relating to faulty, damaged, incorrect, unsafe, or misdescribed goods.

## Contact

Return and refund requests for hupddmd.shop should be sent to **LeightFinney@gmail.com**. Nothing in this policy excludes, restricts, or waives any consumer right or remedy that cannot lawfully be excluded under United Kingdom law.

**Business correspondence address:** 25 Marlborough Crescent, SOUTH OCKENDON, United Kingdom. This is not an automatically authorised return destination. Contact us before sending goods and use only the return instructions confirmed for your request.